- General Questions
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- Who pays for shipping and handling?
- Are these replicas or originals?
- Are these "new" items? What condition are the items in?
- Occasionally I see an item on your site one day and not the next, why is that?
- What if the item I'm renting becomes dirty or breaks?
- What is the difference between Latest & Greatest and Professional Grade?
- What if I fall in love with an item and want to keep it? Can I buy it?
- Are there any minimum requirements?
- Do you accept checks or money orders?
- When is my credit card charged for item rental?
- What are some advantages to renting instead of buying?
- Corporate Outing Whole-set Rentals
- How much are Daily and Weekend Packages?
- Daily Rental: $65
- Weekend Rental*: $125
- *Weekend rentals are for two days
- How do you ship and receive the equipment?
- Our bags are delivered by courier to your hotel, resort, or golf course. When you're done using the clubs, our courier will pick up the bags from the course or other location.
- Do you offer insurance for borrowed items in case of damage?
- Yes! We are pleased to offer insurance for all rented items. With insurance, you will be covered from any excessive wear and tear your item may experience while on loan to you. This coverage does not include theft or loss. You will have the additional peace of mind knowing that regardless of the item's condition, you will not be charged for any accidental damage.
Equipment Insurance - Daily Rental Insurance: $10 - Weekend Rental Insurance: $17 - How long will it take to receive my club sets after you receive my request?
- As soon we receive your request, we check our inventory to confirm the availability of the club set you requested. If it is available, you will receive a confirmation email summarizing your order, including a delivery itinerary. If the item is not available, we'll contact you for
- Individual Whole-set Rentals
- How much are Daily and Weekend Packages?
- Daily Rental: $65
Weekend Rental*: $125
*Weekend rentals are for two days - How do you ship and receive the equipment?
- Our bags are delivered by courier to your hotel, resort, or golf course. When you're done using the clubs, our courier will pick up the bags from the course or other location.
- Do you offer insurance for borrowed items in case of damage?
- Yes! We are pleased to offer insurance for all rented items. With insurance, you will be covered from any excessive wear and tear your item may experience while on loan to you. This coverage does not include theft or loss. You will have the additional peace of mind knowing that regardless of the item's condition, you will not be charged for any accidental damage.
Equipment Insurance
- Daily Rental Insurance: $10
- Weekend Rental Insurance: $17
- How long will it take to receive my club set after you receive my request?
- As soon we receive your request, we check our inventory to confirm the availability of the club set you requested. If it is available, you will receive a confirmation email summarizing your order, including a delivery itinerary. If the item is not available, we'll contact you for a substitute selection.
- General Questions
- Who pays for shipping and handling?
- There is a $19.95 round trip ticket charge assessed to your account each time you rent an item. The item ships to you via FedEx. When you're ready to rent an item, simply browse our site and make your selection. When you're ready to return an item you are currently renting, send it back using the prepaid FedEx return label which was included in the original shipment. Shipping fees include insurance for the item during its journey. $19.95 will automatically be billed to your account each time you choose to rent an item. A signature will be required for receipt of all shipments.
- Are these replicas or originals?
- Each and every item we carry is 100% original. You never have to be embarrassed by sporting an "imitator" when you have one of our items.
- Are these "new" items? What condition are the items in?
- All of our items are in either "new" or "like new" condition. We have very high standards at IGRS. Each item goes through an elaborate process of quality control before we allow it to be rented by one of our members.
- Occasionally I see an item on your site one day and not the next, why is that?
- We are constantly adding manufacturers and items to our database so new items appear on a daily basis. If you no longer see an item, this means that we have either stopped carrying that item or all of those items are on loan. It's so important to check back often to search for that special club. Even though it's not visible and available on the site today, it may be available tomorrow.
- What if the item I'm borrowing becomes dirty or breaks?
- We hope you care for our items as if you were borrowing them from a friend, and that you'll return the item in much the same way you received it. We understand that there will be some everyday "wear and tear" and there is no additional fee assessed in these instances. However, if the item is abused, broken beyond everyday "wear and tear" or lost, your account will be charged a reasonable repair or replacement fee. Some items, however, are not easily replaceable and a fee, up to full retail value, may be charged.
- What is the difference between Latest & Greatest and Professional Grade?
- - Professional Grade: Pro Tour worthy equipment from top manufacturers such as Nike, Taylor Made and Tilteist. - Latest & Greatest: Fresh, versatile equipment from manufacturers such as Cleveland, Ben Hogan and Ping.
- What happens if I fall and love with a club and want to keep it? Can I buy it?
- If you fall in love with a club you have rented and want to buy it, we may give you a chance to buy it. If you have a club you are interested in purchasing, email us at info@golfrentalandsales.com, and we will consider the sale. Several factors will be considered to determine a price for this item including age of the item, condition and/or limited availability in the marketplace. Not all items are available for purchase. If you agree to our price, it will be billed to your credit card on file for your convenience.
- Are there any minimum requirements?
- No, there are no weekly or monthly minimum requirements.
- Do you accept checks?
- Yes, we do accept checks.
- When is my credit card charged for item rental?
- Item rental, shipping and insurance fees occur on the date an item is shipped. If an item is not returned within the one month or one week period selected, you will continue to be billed on the renewal date of the item (one month or one week accordingly). When you request to borrow an item, we pre-authorize your credit card or debit card for the amount of the transaction (item fee, S&H and insurance). This charge will not go through until the item is shipped. Weekly or monthly rental fees are charged on the day an item ships and there is a 6-12 day grace period for all rental terms to cover delivery times.
- What are some advantages to renting instead of buying?
- There are lots of advantages. Here are just a few: - Choose from dozens of top of the line golfing manufacturers for one low monthly price. - Play with the same items featured on this year's Pro Tours, or played by your favorite golfer. - Keep an item as long as you want. When it's time for something new, simply return one item and play another. - Shop for the tour's hottest equipment from the comfort of your home without the hassle of dealing with over-priced national franchises. - Save money by resisting the urge to accumulate a garage full of items that cost a fortune - but are quickly outdated. - The list goes on and on...
For general inquiries, Email: info@golfrentalandsales.com Toll Free: (888) 626-1088
